Refund Policy

Thank you for your purchase. We take pride in the quality of our products and want to ensure your satisfaction.

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Eligibility for Returns
We accept returns for damaged items only within 15 days of confirmed delivery. To be eligible, the item must be unused and in the condition it was received.

Please note that custom printed or personalized items are not eligible for return or refund, unless otherwise required by applicable law.

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Proof of Damage Requirement
To initiate a return request, customers must provide clear photographic evidence of the damaged item, including the packaging (if applicable). This documentation helps us assess the issue and determine the appropriate resolution.

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Return Review Process
All return and refund requests are reviewed on a case-by-case basis. Submission of a request does not guarantee approval. We reserve the right to determine eligibility for replacement, refund, or store credit based on the information provided.

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How to Request a Return
To begin the return process, please contact us at [your contact email] within the 15-day window and include:

• Your order number

• A description of the issue

• Photographs clearly showing the damage

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Resolution
If your claim is approved, we will provide further instructions, which may include returning the item or receiving a replacement or refund at our discretion.

Non-Returnable Items

• Custom printed or personalized products

• Items not reported within 15 days of delivery

• Items without sufficient proof of damage

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By placing an order, you agree to the terms outlined in this Return & Damage Policy.